Impact Window Warranty and 100% Satisfaction Guarantee
Our impact window warranty has two parts. Storm Pro Window and Door backs every installation with a lifetime workmanship warranty and a 100% satisfaction guarantee, covering how our in-house crew installs your windows and doors. The products also carry manufacturer warranties, which vary by brand and product.
What Does the Impact Window Warranty Cover?
Workmanship warranty (Storm Pro)
Our lifetime workmanship warranty covers the installation work performed by our in-house installers.
Manufacturer warranties
The manufacturers we work with offer lifetime warranties on their windows and doors. Coverage for glass, frames, hardware and finishes varies by brand and product line. Your paperwork lists the specific product and warranty. See the brands we install.
Which Coverage Applies to My Problem?
In general, workmanship coverage addresses problems caused by how a product was installed, such as fit, fastening or sealing at the opening. Manufacturer coverage addresses defects in the product itself, such as a failed seal between panes or a defective part.
Normal wear, storm or impact damage, and changes made by others are commonly treated differently, so read your written impact window warranty. Not sure which applies? Call us. We will look at the problem and help sort it out, including working with the manufacturer on product claims.
Why Does Our Install Process Protect Your Warranty?
Many issues that lead to an impact window warranty call start with the opening, not the product. That is why we never install into a rotted or structurally unsound frame, and why every job follows the product’s approval documents for anchoring and sealing.
Our in-house crew pulls the permit, installs to code and closes out with a final inspection. See how we handle window installation and door installation, and read about permits and building code.
- Never installed into rotted or unsound frames
- Anchored and sealed per the approval documents
- Permit pulled by our in-house crew
- Closed out with a final inspection
How Do I Request Warranty Service?
Call (813) 749-6051 or email [email protected] to start. Here is what happens next.
Reach out
Call (813) 749-6051 or email [email protected].
Share the details
Tell us your name, address, install date if you know it, and which window or door has the problem.
Send photos
Send a few photos if you can. It helps us bring the right parts.
We schedule the visit
We check your impact window warranty records, schedule a visit and tell you whether the fix falls under workmanship or manufacturer coverage.
Why Keep Your Permit and Product Approval Documents?
Keep your contract, invoice, permit, final inspection and the Florida Product Approval or Miami-Dade NOA numbers together. You can look up approvals at floridabuilding.org. These records help in three ways:
Warranty claims. Manufacturers usually ask for proof of purchase and product details.
Insurance discounts. A wind mitigation inspector documents opening protection on Form OIR-B1-1802 and needs approval numbers, permits and install dates. Learn about wind mitigation discounts
Selling your home. Buyers, inspectors and insurers often ask for proof that openings are impact rated. Learn about product approvals
Frequently Asked Questions
What does the lifetime workmanship warranty cover?
It covers the installation work done by Storm Pro’s in-house installers. If a problem traces back to how we installed a window or door, we will make it right. Specific terms are in your written warranty. Product defects fall under the manufacturer’s warranty, and we can help you with that process too.
Do impact windows come with a manufacturer warranty?
Yes. The manufacturers we install offer lifetime warranties on their windows and doors, though coverage for glass, frames, hardware and finishes varies by brand and product. Your paperwork lists the product and its warranty. Keep it with your permit and product approval documents.
What is the 100% satisfaction guarantee?
It is our promise that we are not done until you are happy with the job. If something is not right after your install, call or email us and we will come back to address it. It works alongside the lifetime workmanship warranty and the manufacturer warranties.
Is the impact window warranty transferable if I sell my home?
Transfer rules depend on the warranty. Workmanship terms are set by Storm Pro, and manufacturer transfer rules vary by brand. Ask us for the written terms for your project. Either way, give the buyer your permit, invoice and product approval numbers, since they help with insurance and inspections.